Return & Refund Policy

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at orders@ddcwheels.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging along with the Return Merchandise Authorization number, then mail your return to the address below.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the details below to arrange a refund or exchange.

Please note

• Refunds will be returned only to the original form of payment.
• DDC Wheels does not offer store credit or gift cards on any/all returns.
• An RMA (Return Merchandise Authorization) number must be given to you by a DDC Wheels customer service representative before returning any/all exchanges.
• All returned products must be new in the box, un-mounted (no exceptions) and returned in the original packaging.
• For all returns, you are responsible for return shipping. All original and return shipping costs are non-refundable unless the product was shipped incorrectly. You may use any shipper; we highly recommend insuring the package and retaining tracking numbers.
• No refunds will be given on products returned 60 days after the original purchase date.
• Returning after the initial 30 days but within 60 days? You may exchange for a similar item of equal or greater value (you cover the difference). Products must be new in the box, un-mounted, in original packaging.
• Please call the DDC Wheels customer service team at 888-332-2580 to approve your return. Approved returns receive an RMA number that must accompany all returned products on the shipping labels.